Pamela O’Rourke, president and CEO of ICON information Consultants, serves on WIPP’s board of directors and has been a strong supporter of the organization through her leadership and generous contributions of time and fiscal support. Indeed, Pamela became WIPP’s very first donor to earn the “Trailblazer” title in February by contributing $10,000 to support our education work and advocacy on behalf of women business owners in Washington, D.C.
It’s thanks to people like Pamela that WIPP thrives. Thank you, Pamela!
Q Tell us a little about ICON and its mission.
A ICON Information Consultants, LP, is a Houston-based, woman-owned (WBENC Certified) staffing and payrolling firm. ICON has provided recruitment and payrolling solutions for 19 years and has over 3,500 contractors on staff daily within the US and Canada. Our primary services include Contract, Contract-to-Hire, and Direct Hire Staffing services, Payrolling services, Independent Contractor Compliance and Management services, and Specialized IT Project Management services. We target clients in the Fortune 100 and 500 arena. Some of our clients include Bank of America, John Hancock, Exelon, Deutsche Bank, NRG Reliant Energy, Shell, Halliburton, HP, Waste Management, Schlumberger, Lyondell/Basell, among many others throughout the nation. Simply put, ICON’s mission is to become the best human capital solutions firm in the US.
Q Have you always been an entrepreneur? If not, what inspired you to take the leap?
A Even before ICON’s inception, I maintained a firm belief that clients deserve more. Make the client happy while always doing the right thing, such as staying late, providing outstanding service internally and out, and doing the best job the first time. I realized while working for other firms that the level of service I wanted to provide was far superior to that which was requested of me. At that time, I saw a window of opportunity to channel my energy and work ethic towards a new business venture. As banks accredit no value to best intentions and denied my loan request since “people are not tangible assets,” I created a business plan and solicited two groups of friends to invest in the start-up. Between my own investment and the money I raised, in 1998, I opened ICON Information Consultants LP with $250,000 in capital. I then gave myself six months to make it work.
Q Have you encountered any challenges you had to overcome as a business woman and if so, what have you learned from them?
A ICON Information Consultants began its journey as a human capital procurement firm in the area of Information Technology. IT has always been a male-dominated field, and my approach and tenacity have broken through a few glass ceilings to ensure ICON remains at the top of our clients’ lists (recently, Bank of America noted ICON Information Consultants as their “favorite supplier”). I learned one of my biggest lessons when I first started to hire people. As an entrepreneur, I realized early on that in order to be at the top of my industry, I must build a team that shares my hunger to continuously learn and improve. As a team, we need to be ready, because competitors are poised to seize any opportunities left open. That’s why I survey the competition to ensure that ICON’s competitive advantage is consistently one step ahead of the curve (if not two).
Q Do you have a success story that you are particularly proud of? Tell us about it!
A The first few years of ICON Information Consultant’s existence forms the basis of my success story. Between my own investment and the money that I raised, in 1998, we opened the business with $250,000 in capital. I gave myself six months to make it work. Choosing to work only with Fortune 100 and 500 corporations because of their significant investment in state-of-the-art technology, I managed to cross over into the midmarket range within months. I thought I was going to do $70,000 my first year, but I did $2.5 million. The next year was $7.7 million. The third year was $11.7 million, then $14 million and $16 million. In 2016, revenues exceeded $270 million. That’s how glass ceilings are shattered.
Q Do you have any tips you would like to share with other women pursuing entrepreneurship?
A Get out of your comfort zone and make contacts. Once you have a prospective client’s undivided attention, know what you need to do to get on their radar, be direct with what you do and make sure they know why you’re great. Always remember: be yourself, relax, and bring lots of business cards.